1. Introduction

Certifyport Limited ("we", "us", or "our") operates Captaincall, a transport management system for film productions. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller:
Certifyport Limited
17 Green Lanes, London
N16 9BS, United Kingdom
Email: info@certifyport.com
Phone: (+44) 7438 831 464

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, job title, and company name when you create an account
• Profile Information: Profile photo, department, contact preferences
• Production Data: Information about deliveries, cast trips, cross-loads, invoices, vehicles, drivers, and unit members that you enter into the system
• Communication Data: Messages, requests, and correspondence with us or other users through the platform
• Payment Information: Billing details and payment card information (processed securely through third-party payment processors)

2.2 Information Automatically Collected

• Usage Data: How you interact with our service, features used, pages viewed, and time spent
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
• Location Data: General location data based on IP address and precise location data when you use location features (e.g., W3W addresses for deliveries)
• Cookies and Similar Technologies: See our Cookie Policy for details

3. How We Use Your Information

We use your personal data for the following purposes:

3.1 Service Provision (Legal Basis: Contract Performance)

• Create and manage your account
• Provide access to Captaincall features and functionality
• Process and manage deliveries, cast trips, cross-loads, and invoices
• Enable communication between team members
• Send service notifications and updates

3.2 Business Operations (Legal Basis: Legitimate Interest)

• Process payments and maintain billing records
• Provide customer support and respond to inquiries
• Improve and optimize our service
• Analyze usage patterns to enhance user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations

3.3 Marketing (Legal Basis: Consent)

• Send promotional emails about new features and updates (only with your consent)
• Conduct customer satisfaction surveys

4. Data Storage and Security

Your data is stored securely on Firebase (Google Cloud Platform) servers. We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication measures
• Regular backups and disaster recovery procedures
• Staff training on data protection

Data Retention: We retain your personal data for as long as your account is active or as needed to provide you with services. After account cancellation, we retain data for 90 days to allow for reactivation, after which data is permanently deleted unless we are required by law to retain it longer.

5. Data Sharing and Disclosure

We may share your personal data with:

5.1 Other Users

Information you enter (deliveries, trips, etc.) is shared with other authorized users within your production team as necessary for the service to function.

5.2 Service Providers

• Firebase/Google Cloud: Data hosting and infrastructure
• Payment Processors: For processing subscription payments
• Email Services: For sending notifications and communications
• Analytics Providers: For understanding service usage (anonymized where possible)

5.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

International Transfers: Your data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place (e.g., Google Cloud's UK GDPR compliance).

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Limit how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at info@captaincall.uk. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to provide and improve our service. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

8. Children's Privacy

Captaincall is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we will provide more prominent notice (e.g., email notification).

10. Contact Us and Complaints

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the UK's supervisory authority: